Troubleshooting

Problems in Adding a P.I.F. Frame

P.I.F. Frames are not included on the CD-ROM of the printer, or the software CD-ROM of the digital camera.
P.I.F. Frames are not displayed in the Add source list on the left side.
Added P.I.F. Frames cannot be used.
P.I.F. Frames stored on the memory card cannot be used on the EPSON printer with a built-in memory card drive.
P.I.F. Frames cannot be added, moved, and deleted. (For Windows 2000, XP, and Mac OS X users)
When you change the name of the P.I.F. Frame, only the name is changed but the original P.I.F. Frame is not deleted. (For Windows 2000 and XP users)

P.I.F. Frames are not included on the CD-ROM of the printer, or the software CD-ROM of the digital camera.

Make sure your printer or your digital camera supports P.I.F. Frames. For details, refer to their documentation.

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P.I.F. Frames are not displayed in the Add source list on the left side.

Be sure to select a folder containing P.I.F. Frames.
P.I.F. Frames appear in the Add source list if a correct folder is selected.

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Added P.I.F. Frames cannot be used.

• Check if the version of EPSON PhotoQuicker is 3.5 or later.
  P.I.F. Frames to add cannot be used with the one with an earlier version.

• Be sure to close EPSON PRINT Image Framer Tool before you start the software for P.I.F.

• Be sure to select a paper size that matches the paper size of the P.I.F. Frames you want to use.

• Did EPSON PRINT Image Framer Tool end normally?

If EPSON PRINT Image Framer Tool did not end normally last time, quit the software for P.I.F. Start EPSON Image Framer Tool again and then quit normally in the usual way. After completing these steps, start the software for P.I.F. again.

• P.I.F. Frames are designed for each particular paper size. When you want to use the added P.I.F. Frames, be sure to select the same paper size of the P.I.F. Frames added by EPSON PRINT Image Framer Tool.

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P.I.F. Frames stored on the memory card cannot be used on the EPSON printer with a built-in memory card drive.

This function is not available with some EPSON products.

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P.I.F. Frames cannot be added, moved, and deleted. (For Windows 2000, XP, and Mac OS X users)

You must log on as an administrator when you use EPSON PRINT Image Framer Tool on Windows 2000/XP. On Mac OS X, you cannot delete files that other users created.

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When you change the name of the P.I.F. Frame, only the name is changed but the original P.I.F. Frame is not deleted. (For Windows 2000 and XP users)

Check that you have not logged on as a user without administrator privilege.
This problem may happen when you log on as a user without administrator privilege and then change the name of the P.I.F. Frame made by the administrator. You can get the P.I.F. Frame with its name changed as well as the P.I.F. Frame with its name not changed.
The solution of this problem is to log on as an administrator and delete the original P.I.F. Frame or change the name again.

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